Refund Policy

RICSIC AI is a sole proprietorship owned and operated by Noor Ahmad, based at 20 C Marghzar, Lahore, Punjab, Pakistan (contact: ricsic.business@gmail.com). We want this policy to be fair to customers while also reflecting that AI usage creates real, non-recoverable infrastructure costs.

14-day refund review window

If you are a first-time subscriber and are not satisfied with RICSIC AI, you may request a refund review within 14 days of your original order date. Refunds are not automatic full refunds after the AI has been used, because each chat message, voice minute, profile, and hosted AI response creates costs that cannot be recovered.

• A full refund may be approved when the subscription was purchased by mistake, there was a duplicate charge, or the service was barely used.
• If you have already used the AI meaningfully, we may approve a partial or prorated refund for the unused part of your current billing period.
• If you used the service for most or all of the paid period, a full refund will normally not be available unless required by law or caused by a billing error or major technical failure on our side.

Why full refunds are not automatic

RICSIC AI runs on live AI systems. When your AI persona answers visitors, processes profile data, uses voice features, or stores an active profile, those resources are consumed immediately. If someone uses the AI for 30 days and then asks for all money back, the paid service has already been delivered and the AI costs have already been incurred. For that reason, we review usage and usually refund only the unused portion where appropriate.

Cancellations and renewals

You can cancel your subscription at any time. Cancelling stops future renewals; you keep access until the end of the period you already paid for. Renewal charges are not automatically fully refundable after use has started, but we will review accidental renewals and genuine billing issues fairly.

Case-by-case refunds

We may issue a full, partial, or prorated refund outside the standard window for situations such as:

• Duplicate or accidental charges;
• Technical failures on our side that prevent you from using the service;
• Billing errors or fraudulent transactions.

How to request a refund

Payments are processed by our reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order email or receipt, or email us at ricsic.business@gmail.com and we will help arrange it.

• Approved refunds are returned to the original payment method, typically within 5–10 business days depending on your bank.
• Paddle handles the transaction, tax, and refund mechanics as the Merchant of Record, so they may also process statutory refund rights that apply in your country.

Paddle's policy

Paddle's own refund policy also applies to every order and describes your statutory rights where relevant.